Tufenkian Outlet Customer Service

The process of finding the perfect handmade rug can take time, especially if you’re looking for something to have for generations. Whether the journey of finding your rug takes days, months or even years, the Tufenkian Outlet customer service team will guide you through the entire process.

If you don’t find something on our website you think will be a good fit, it’s worth a call to our team. Not everything we have available is posted on our website, due to photography or any number of reasons. Our associates will get an idea of what you’re looking for and check our entire database to see if they can find your perfect match.

Patience is a virtue we have mastered. We know not everyone finds “the one” right away. To help you from getting discouraged our associates will keep you and your project in mind so when new inventory comes in they will pass along photos of all potential candidates. We also know how difficult it can be to imagine what a particular rug might look like in your home so once you’ve made it to a few top candidates you can use our Rug In Room service. What we do is take a photo of your room that you have sent us and our graphic artist will incorporate the rug choices into your image. This service is free of charge for rugs 8x10 and larger and offers a stress and worry free way to see a rug in your space.

We’re also one of the only handmade carpet companies to offer a free trial of any of our rugs. Our Test Drive is a way for customers to try any of our rugs in their home free for seven days. Above all else our associates want to make sure every customer is satisfied no matter where they are in the process, and this high level of service sets Tufenkian Outlet apart from everyone else in the industry.

What customers are saying

"The rug arrived yesterday and we LOVE it!! We are now looking at some of your 9x12 and 10x14 to see if there is another one that we would like for the living room. Thanks." - Pam

"I just wanted to drop you a line and tell you how delighted our client is with the rug! It was a real pleasure working with you and I am looking forward to working with you again. Thank you! - Julie

"Thank you so VERY, VERY much! The rug arrived today. We ABSOLUTELY LOVE it. The colors, design, quality, etc. are all perfect. We will definitely be keeping it. We appreciate all your help and great service!!!!"  - Barb and Larry

"The carpet was delivered a few minutes ago. Thank you!!!! You certainly have helped to make ours a great one!"  - Anonymous

"Thank you for your guidance. The rug is GREAT! It is more than we expected. Have Great Week." - Best Regards, Paul

"Rug looks good in our house---it's a keeper. Thanks for your help."  – Anonymous

"The rug arrived today. It’s beautiful. Thanks so much for your continued help, patience, and advice."  – Arna

"Thanks for the update, I'm excited to see them in person. Many thanks to you for your patience and help through this whole process."  - Cheers, Kelly

"Wonderful, all six carpets arrived and the quality of the weaving and coloration is what we had hoped for. With the six large carpets we bought for our New York apartment, I imagine we would now be considered part of the Tufenkian family! Your expert and timely advice reassured my purchasing over the internet. Altogether, a satisfying experience and a special pleasure for the holidays. Many, many thanks."  - Kind regards, Amy

"Rug arrived and looks wonderful - good colors and nice compliment to the other rug. So we will keep it. Have a good weekend."  – Lindsey

"Thanks so very much, David. I very much appreciate the caliber of customer service shown to me this Christmas eve." - Best, Lise from California