Returns & Exchanges
When you need to return a rug
Call (800) 753-7847 x3 or email your salesperson if you are within your seven day test drive period. Return shipping prices for standard sizes are as follows, subject to change, last updated 12/2013.
Returns only accepted on unused, unsoiled goods if confirmed with your salesperson within your seven day rug trial period which begins the day you receive the rug for inspection. Original tags must be preserved. Once your purchase has been made all sales are final.
Written P.O. & 50% deposit required, balance due before delivery. Custom/Special Orders are Non-Cancelable/Returnable. Due to the nature of hand made rugs, sizes & color may vary slightly. Standard allowable variance is 2% in the width and 4% in the length.
What if you need a larger rug than the one you originally purchased?
If you are looking to exchange a rug purchased within the last twelve months for a larger rug or another rug of equal or greater value, let us know and we'll will evaluate on a case by case basis.