Sales Support

Need help with your order?

Please contact the salesperson you are working with or call (800) 928-6671. Office hours are 9am to 5pm Monday through Friday Pacific time. Phone lines will be open on Saturday November 29th from 10am to 5pm Pacific time for the post holiday sale running through Monday December 1st.

In 2014 we updated the filtering and navigation on our site. If you cannot find the rug you are looking for, please call our experienced sales support team for assistance. We can help you find the perfect rug for your space! We often have additional inventory to what is posted on the site, and we would love to work with you personally.

Let us find rugs for your home.

  • Please measure your space to determine the best size. 
  • Give us direction on the design, colors of the rug you are looking for.
  • If you would like to send us color swatches of paint or fabric we will provide you an address for correspondence.
  • In most cases we can send you higher resolution images to give you a more detailed view of each rug.
  • Rugs that are not one of a kind may be able to be sampled with individual yarn color pods or tabs.
  • All of our closeout inventory online and offline can be searched to see if there are rugs applicable to your project

Send us photos of your space.

You are welcome to send us photos of your spaces under consideration showing the entire area and any close-up color or design details that are significant. If possible, try to avoid strong light sources or glare.

We can send the photo back with the rug in the room

We are able to insert/superimpose possible rug candidates into your photos to help communicate what is possible before you actually purchase the rug or try the rug in your home with our Test Drive service.



In this example, the rug was Dots Moss 5 x 7, a beautiful wool rug designed by Barbara Barry.

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